SM Shop Mart

Last updated: April 2026

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1. Introduction

SM Shop Mart respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from us.

By using our website and services, you agree to the terms of this Privacy Policy.

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2. About Us

SM Shop Mart is an online store based in Waikato, New Zealand. We sell grocery items, household products, and everyday essentials sourced from trusted retailers and supplied to customers through our website and social media platforms.

If you have any questions about this policy, you can contact us at:
Email: shopnow@smshopmart.shop
Location: Waikato, New Zealand

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3. Information We Collect

We may collect the following personal information:

• Full name

• Delivery address

• Email address

• Phone number

• Payment details (processed securely through third-party payment providers)

• Order history

• Website usage information (such as IP address and browser type)

We only collect information that is necessary to provide our services.

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4. How We Collect Your Information

We collect personal information when:

• You place an order through our website

• You contact us via email or social media

• You subscribe to updates or promotions

• You interact with our website

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5. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate with you about your purchases

• Provide customer support

• Improve our products and services

• Send updates or promotions (only if you agree)

• Prevent fraud and maintain website security

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6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Payment providers (such as Wix Payments, Stripe, or PayPal)

• Delivery service providers

• IT service providers supporting our website

• Government authorities if required by law

These providers only receive information necessary to perform their services.

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7. Storage and Protection of Information

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your information may be stored securely using trusted third-party platforms such as Wix.

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8. Access and Correction of Your Information

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information

• Request correction of your personal information

To request access or correction, contact us using the details provided above.

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9. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve website performance

• Understand visitor behaviour

• Enhance user experience

You can disable cookies through your browser settings.

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10. Marketing Communications

We may send promotional emails or messages only if you have agreed to receive them.

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You can unsubscribe at any time.

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11. Retention of Information

We keep personal information only as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

After this period, your information will be securely deleted.

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12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We recommend reviewing their privacy policies separately.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on our website with a revised effective date.

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14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

SM Shop Mart
Email: shopnow@smshopmart.shop
Waikato, New Zealand

We will respond within a reasonable timeframe as required under the Privacy Act 2020.